Return Policy

Beginning November 1st, all returns will be eligible for store credit only.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can click here or contact us at returns@attere.com. Please note that returns will need to be sent to the following address:Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at returns@attere.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, products Marked "Final Sale" and Products not in their original condition and packaging. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Beginning November 1st, all returns will be eligible for store credit only. If approved, you’ll be awarded store credit within 5 days of the item being returned.

If more than 15 business days have passed since we’ve approved your return, please contact us at returns@attere.com.