Timeless Fashion, Arriving Daily
FAQ
We are based in New York but our delivery services extend worldwide.
Our fulfillment process typically takes 1 to 3 days. We provide email tracking information promptly following shipping dispatch. Some orders may have individual tracking codes per item.
Estimated Delivery Times:
- US & Canada: 7-14 days
- UK & EU: 7-14 days
- International: 12-14 days
If your order has not arrived after 30 business days, please contact us for a refund or replacement.
Potential Delays:
Please note that orders may be delayed due to credit approval, customs processing, customization, or remote delivery. Most orders ship within 3 business days (up to 5 during peak times). You'll receive an email with tracking information once your order is shipped.
To be eligible for a return, items must meet the following criteria:
- Items must be unused and in their original condition.
- Original packaging, including all tags and inserts must be included.
- Returns must be post-marked within 30 days of receiving the item.
We Cannot Accept Returns of:
- Non-Returnable Products (or Products Marked "Final Sale")
- Products not in their original condition and packaging
- Gift Cards
Upon return, the refund amount will be processed, deducting the real shipping costs for both initial delivery and return, irrespective of any prior free shipping benefits. Shipping costs are the customer's responsibility, except in cases of our error or a defective item.
Please send additional questions or concerns to support@attere.com